Systems Engineer MS365

We seek a MS365 Systems Engineer to join our client's Workplace Collaboration team. This is a contract to hire position based in Atlanta, GA. The role offers a hybrid office type, where you will be required to be in the office for 2 days weekly. Join our client's team today and contribute to their global success in creating a seamless digital workplace for their colleagues.

Your Job

As a MS365 Systems Engineer, you will join our client's Workplace Collaboration team and play a crucial role in enhancing productivity and seamless collaboration among colleagues in a growing hybrid work environment. Your responsibilities will include researching, evaluating, deploying, and promoting new Collaboration platforms such as Microsoft Teams, M365 Collaboration Solutions, Teams phones, and Endpoint Manager (Intune). You will act as a liaison between vendors' engineering resources and the client's IT department to coordinate escalations. Additionally, you will be responsible for maintaining proactive monitoring platforms, ensuring adherence to global standards, providing day-to-day support during transitions, and analyzing collaboration tool usage patterns through metrics dashboards. If you thrive in a fast-paced environment and have a strong background in designing and implementing world-class collaboration experiences, this is the perfect opportunity for you to contribute to our client's global success in creating a seamless digital workplace for their colleagues.

The Work

• Research, design, and implement world-class collaboration experiences for global colleagues using platforms like Microsoft Teams, Microsoft Team Rooms, Microsoft Teams Phone, Microsoft Intune (MDM), Microsoft Surface Hub, and audio/video solutions.
• Act as a liaison between vendors' engineering resources and the client's IT department to coordinate escalations.
• Enhance end user adoption and functionality of Collaboration technology through the creation of technical documentation for solutions and procedures.
• Maintain proactive monitoring platforms such as Microsoft Teams Pro Management, Teams Admin, Logitech Sync, and XIO cloud.
• Ensure adherence to global standards across all regions and provide day-to-day support during transitions.
• Provide clear reporting on service level attainment, quality, efficiency, value, and health of services.
• Stay up-to-date on M365 capabilities and roadmap through engagement with Microsoft and attending relevant seminars/training.

Qualifications

• System engineering/administration experience with SaaS-based collaboration platforms (Teams, Exchange, Intune) in a large-scale enterprise.
• Proven success in diverse IT project teams, providing real-world solutions that drive high adoption and colleague satisfaction.
• Ability to establish and nurture productive partnerships with productivity and collaboration vendors.
• Strong troubleshooting and problem-solving skills.
• Effective prioritization and handling of shifting priorities.
• Excellent communication skills and ability to react quickly in triage situations.
• Experience in risk management, quality assurance oversight, and review processes.
• Exceptional customer service orientation and technical expertise.
• Hands-on experience within the last 3 years with enterprise video conferencing solutions (Microsoft 365/Teams), audio/visual technologies (conference rooms), and unified communications/telephony solutions.
• Bachelor's degree in computer science or information technology or equivalent work experience in lieu of education.

Nice to Have

• Experience with enterprise video conferencing solutions such as Microsoft 365/Teams
• Knowledge of audio/visual technologies for conference rooms
• Familiarity with unified communications/telephony solutions
• Previous experience in risk management and quality assurance oversight
• Strong customer service orientation and technical expertise