Systems Support Tech

*Must be local to Metro Atlanta*

*Hybrid role*

The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the as part of the Security team. These responsibilities extend across multiple platforms, including the Agency's mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.