TAC Engineer

Job Description:

This position is part of Juniper Advanced Technical Assistance Center, and the role will provide Level 3 support for Juniper Router products for MX, PTX and ACX

Key Responsibilities

The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily.
Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
Closely engage with Engineering teams to resolve customer reported escalations or product challenges.
Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities. 
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Skills:

Ability to work independently and in a team setup to deliver outcomes with minimal supervision.
Self-learner with appetite for continuous development.
Logical troubleshooting skills in a complex and dynamic work environment.
Excellent verbal/written communication skills. 
In-depth knowledge of the following:
TCP/IP protocol, OSI Layers, IPv4 and IPv6
IP routing protocols (BGP, OSPF, ISIS)
MPLS, VPLS, L2 and L3 VPN
Multicast technologies NG-MVPN, PIM
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control
Traffic analysis using Wireshark/ethreal or similar tools
Scripting skill ( Python, Perl )
Language Skill:

Fluent Japanese and English.

Preferred Work Experience

5+ years’ experience on Troubleshooting, implementation, and support of large IP networks (preferably Service Provider).
Experience in directly interacting with customers (globally) highly desired.
Platform Knowledge: traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
Preferred Certifications - JNCIP-SP, JNCIE-SP or other equivalent certifications.

Educational Qualification

B.E. in Electronics or Computer Science ( or equivalent)