TDM Network Operations Specialist

Job Description:

• Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control.
• Center (NOCC) utilizing network management and monitoring tools.
• Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network, and perform root cause analysis to determine a plan of action for restoring customer services.
• Employ test methods to analyze channelized/unchanneled T1, and T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
• Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist field technicians remotely to resolve local issues.
• Periodically support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

• Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology, or related field with (2) years of prior related experience or 2 years post-secondary/ Associate’s Degree with a minimum of (4) years of prior related experience.
• Will consider prior work experience in place of a degree.
• Demonstrated Layer 1 Troubleshooting experience.
• Willingness to learn TDM technologies.

Knowledge, Skills, and Abilities:

• Networking experience with layers 1, 2, and 3.
• Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
• Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
• Experience with Network Management tools like Cisco Prime SNMPc, Orion, and Netflow.
• Experience in UNIX and Remote Access solutions.
• Experience with call center phone systems and working with geographically dispersed teams.
• Certifications such as Cisco Certified Network Associate (CCNA).

Must Haves:

• 2 Years of Telecommunications Network Troubleshooting experience.
• Layer 1 Troubleshooting experience.
• Previous experience in telecommunication call centers and ability to work in a fast-paced environment.

Nice To Haves:

• Physical layer and routed technologies experience.
• Experience with Network Management systems and tools.
• Experience in maintenance and repair of the CISCO network equipment.

Desired Skills and Experience

NETWORK OPERATIONS