Team Lead - Software services SAAS

Description: Our client is currently seeking a Team Lead - Software Services SAAS

This Job Will Have The Following Responsibilities

 

• Manage your book of business and the life-cycle of account management activities, nurturing customer relationships.
• Develop strategic plans for value expansion in existing customer accounts.
• Drive customer adoption of our solutions, focusing on continuous improvement for satisfaction and retention.
• Lead and motivate a team of Client Success Managers to align with clients’ goals.
• Monitor, collect, and escalate issues for proper internal and external follow-up, communication, and resolution.
  
   

Qualifications & Requirements

 

• 6+ years in customer success in the software B2B hi-tech industry (SaaS/AI products).
• 2-3 years of successful management experience.
• Proven ability to deliver client-focused solutions based on customer needs.