Description

Description: Our client is currently seeking a Team Lead - Software Services SAAS

This Job Will Have The Following Responsibilities

 

  • Manage your book of business and the life-cycle of account management activities, nurturing customer relationships.
  • Develop strategic plans for value expansion in existing customer accounts.
  • Drive customer adoption of our solutions, focusing on continuous improvement for satisfaction and retention.
  • Lead and motivate a team of Client Success Managers to align with clients’ goals.
  • Monitor, collect, and escalate issues for proper internal and external follow-up, communication, and resolution.

     

Qualifications & Requirements

 

  • 6+ years in customer success in the software B2B hi-tech industry (SaaS/AI products).
  • 2-3 years of successful management experience.
  • Proven ability to deliver client-focused solutions based on customer needs.

Key Skills
Education

Any Graduate

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