Team Lead/Tech Lead - Cloud Data Engineering

Job Description 

Primary Function: Team Leader and Technical Leader of Cloud Data Engineering Tier 1 Support Team

We are currently seeking an EDL Tier 1 Support Leader to form a new offshore Support Team for a St. Louis, Missouri based Rental Car Company.

The team will have responsibility for monitoring and responding to the issues or failures in the Cloud Data Engineering processes for data processing and loading. Data loading and processing occur as either API, Streaming or Batch processing. These data processes are critical to retain data freshness and continuity across a large Microsoft Azure EDL. The Microsoft Azure data sources are critical for business reporting, critical business decisions and revenue generating operational processes.

Be a part of a cross North America and India Cloud Data Engineering Service Delivery team that will partner together making a difference every day for the largest global rental car company.

• Lead an offshore team in support of the data processing for a large Microsoft Azure EDL Tier 1 organization. Leader is also required to be a technical Cloud Data Engineer and team leader.

• Report to account leadership on status and escalations. Collaborate on areas of continuous improvement.

• Liaison with the St. Louis, Missouri customer EDL service delivery and domain teams to appropriately lead the offshore team of technical support engineers.

• Mentor the offshore team to train on appropriate handling of issues resolutions in appropriate time frames. Additionally, initiate escalations to maintain the required service delivery guidelines.

• Monitor, report and track incident and problem management for trending, improvement and proactive avoidance of future issues.

• Champion leadership with continuous improvement.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum of 10 Years Experience in data warehouse star schema design, ETL development and SQL.

• Minimum of 3-5 Years Experience as a team leader or technical team mentor.

• Require previous experience working with offshore teams in a mentor or leadership role.

• Must have 8 – 10 years experience in Cloud Data Engineering Support roles preferably in Microsoft Azure.

• Must have some years Cloud Data Engineering Support of a Microsoft Azure Data Warehouse.

• Require 3-5 years experience with Incident and Problem Management preferably using ServiceNow.

• Must have good oral and written communication skills to effectively communicate with various customer IT teams and business representatives in addition to the EDL Tier 1 support engineer team. Request to provide examples.

• Knowledge of API’s along with Azure Functions, Scala, Python, Azure SQL DB and Azure App Insights.

• Knowledge of Streaming Support with Event Hub, Databricks Cluster, Cosmos DB, Scala, Azure SQL DB and Azure App Insights.

• Knowledge of Batch Support with Databricks, Python, Microsoft Data Factory, Azure App Insights, IWS Job Scheduling

• Knowledge of automated and scheduled batch job tools such as IBM IWS and Control-M.

• Must be able to both collaborate in a team-oriented environment and work independently with direction.

Nice to Have; (But not a must)

• Knowledge of Data Product Hygiene and be able to champion this in your work.

• Support Security and Audit Compliance initiatives related to the Microsoft Azure environment

• Experience with Big Data solutions and no SQL DBMSs

• Experience with Azure, AWS, or other Public Cloud environments

• Experience with Microsoft Azure platform technologies like Databricks applications, Event Hub, Data Factory, Scala, Azure App Insights, Synapse Analytics, Delta Lake, Cosmos DB, or DevOps

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field experience preferred