Tech Support Engineer

Job Description:

Responsibilities:

•           Manage requests/incidents from Laboratory Scientists and assist with build and maintenance of their Lab IT Instrumentation.

•           Working in a life science laboratory environment including GxP environments.

•           Assist Instrument Vendors with PC installation and network connection to the Lab Network.

•           Maintain documentation of stand-alone scientific applications and configuration in run books.

•           Manage the Lab Systems Inventory and Application repository.

•           Deploy standardized PC hardware and deploy to laboratory environment.

•           Maintain Lab Systems in Active Directory Operational Units and GPO.

•           Maintain Operating System Patch levels using Push Management policy and tools.

•           Maintain and support Laboratory PC Backup Systems.

•           Assist with defined project deliverable, manage lab system maintenance, and provide oversight for the successful execution of services.

•           Work with Scientific Staff, lab systems, infrastructure, and security aligning in the review and execution of support and maintenance work.

•           Provide work updates/tracking, monthly financial reports and monitoring work planning activities and contract spend.

•           Review and/or update procedures for the ongoing maintenance of lab systems.

Qualifications:

•           Possess a problem-solving mindset.

•           Bachelor’s Degree in Information Technology or similar field.

•           5+ years of experience in the following:

•           Information technology support role for laboratory computing operations.

•           Working in a life science laboratory environment including GxP environments.

•           PC hardware and troubleshooting connectivity to Enterprise Network Services.

•           Lab instrument connection, configuration, integration, and maintenance support.

•           Support Microsoft Windows OS in Enterprise Active Directory Environment.

•           Managing OS Images and data backup systems.

•           Maintaining scientific instrumentation and software in a validated environment.

•           Experience with Waters Empower, SDMS, eLIMS, or similar instrument systems.

•           History of successful independent and collaborative work, in individual and team environments.

•           Possess strong written and oral communication skills.

•           GxP knowledge and understanding