Tech Support Sr. Staff

Job Description

Primary Responsibilities

Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology

Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

Provide VIP Support for Executives

Troubleshooting and resolving all hardware, software, and network problems

Escalate issues to third-level support teams

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10 % of the time

Qualifications

Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory

Experience with Helpdesk ticket tracking software and remote desktop support tools

Excellent problem-solving, communication, and interpersonal skills

Ability to prioritize and organize work to meet defined SLA's

Be able to work as a team member

Android mobile in corporation experience

Excellent communications and customer support skills