Technical Advisor

Summary:

• The Technical Advisor should have experience supporting the software licensing needs of a large data center across multiple platforms and environments to include Wintel devices, Mainframe and UNIX utilizing software from major publishers.
• While all environments are not required, a good cross section of platform experience is expected for all candidates.
• Extensive experience in licensing scenarios within a highly virtualized environment is required.
• A solid understanding of electronic discovery in an enterprise environment with specific experience in HCL Big Fix Inventory a plus.
• This candidate should be able to show subject matter expertise and experience supporting licensing and consumption data for large vendors (e.g. IBM, Oracle, Microsoft, CA, Adobe, etc.) in a dynamic environment.
• All candidates should be articulate and able to communicate and present effectively to Senior Management and external customers.

Top skills:

• Excel
• SharePoint
• JIRA
• Service Now
• Adaptability number one, listening is important, communication with other team members need to be able to work alone and contribute as a self-starter and work with the team as well, comfortable with working in a full remote environment.
• Skilled at IBM as well as a generalist in the other large vendors.
• Experience with multiple vendors on various platforms.
• Nice to have: Python

Minimum required work experience:

• 10 Years IT experience
  • Including: 5 years progressive responsibility within area of expertise

Job/class description:

• Provide technical expertise on decisions and priorities regarding the enterprise’s overall systems architecture. Provide technical guidance to project team areas as appropriate.
• Diagnose, isolate, and debug software problems and perform problem resolution. Identify issues that the vendor is responsible for and refer those issues appropriately.
• Provide technical guidance to project team areas as appropriate. Evaluate vendor-supplied software packages and make recommendations to IT management. In coordination with Project Leads, provide input on all proposals that could potentially impact systems. May perform sizing on proposed new services and systems through simulations of system configurations and capacity modeling for multiple platforms to establish capacity requirements.
• Serve as an expert resource to IT groups in planning the resource requirements for systems under development. Review and design system software and hardware builds analyzing system options, risks, cost vs. benefit, and impact on the enterprise business process and goals. Develop and document the framework for integration and implementation for changes to technical standards.
• Coordinate installation, testing, and maintenance of systems software. Provide data needed to ensure reliability and availability of platforms to meet business objectives. Schedule system downtime in a way that minimizes user impact.
• Review customer requests, security patches, and audit requirements for additions or changes to systems, and evaluate feasibility to determine if/how to handle the request while maintaining an adequate/appropriate overall systems infrastructure. To determine if requested changes are possible, review system capabilities, workflow, and scheduling limitations. Ensure data integrity and space requirements are met across a variety of platforms.
• Facilitate the establishment and implementation of standards and guidelines that guide the design of technology solutions, including architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise.
• Provide technical and disaster recovery support for systems software.

Required knowledge, skills, and abilities:

• Strong analytical and logical thinking skills.
• Thorough understanding of operating systems and foundation architecture.
• Expert knowledge of the following as applicable: systems programming, graphical user interfaces, control languages, development, quality assurance, integration methodologies, and the use of currently utilized programming productivity tools.
• Expert knowledge in the analysis of system software, tools, technologies, and/or products and making recommendations for performance enhancements.
• Thorough understanding of the implications of multiple systems software products.
• Standard office equipment.
• Asset Management

Work environment:

• Typical day is that they deal with the team on delivery, data, documentation, and service to Customer.
• Culture is very dynamic, projects and deliverables constantly changing, prioritizing changes

Required education/equivalencies:

• Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associate’s degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 14 years without a degree)