Technical Analyst

Job Summary

The incumbent is responsible for assisting business customers in making informed decisions regarding the development, configuration and functionality of various system processes, reporting, and corporate applications, for example SharePoint, ITSM tool, etc. The Technical Analyst Sr. also provides technical consulting to end users on systems projects as well as contributing to the support and maintenance of assigned system processes, reporting, applications and serves as a technical point-of-contact

Position Responsibilities

Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability

Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department

Works with in-house development staff and business department to devise or modify procedures to solve complex problems

Understands business requirements and proposes practical solutions

Develops, generates and maintains standard, custom, and ad-hoc documentation, including reports and/or queries from the applicable source system. Monitors, audits, and administers database integrity and security. Researches and recommends solutions to system issues

Produces ITS solutions for assigned projects. Works closely with requesting business department, ITS staff, and other users to research and resolve system and/or user problems

Participates in the design and implementation of new system processes, reporting, and other system enhancements. Investigates, analyzes, and makes recommendations for process flow, data storage, test plans, user documentation and training

Works with business departments to assist with their requirements, document 'as is' and 'to be' process flows, defines options and methods to accomplish preferred results, Quality Assurance (QA) data to their satisfaction, and provides technical support for applicable business staff

Performs data quality checks on various reports and dashboards

Acts as a liaison between relevant internal departments and application development staff

Maintains effective working relationships with other Information Services teams, and the other business departments within CalOptima Health

Completes other projects and duties as assigned