Technical Analyst(Salesforce Revenue Cloud CPQ)

WHAT YOU'LL BE DOING:

•    Ability to develop/configure automation processes such as: 

Flows, Approval Process, Workflows, Process Builder

•    Ability to develop and configure products, product options, product rules, validation rules, and quote document templates as necessary

•    Clearly understand the business use cases and requirements to document the technical solution

•    Collaborate with the business analysts to document requests for enhancements and defects

•    Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary

•    Conduct qualitative and robust QA testing and validation within the defined scope of the request or project

•    Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team

•    Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process

•    Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes 

•    Assist the implementation team with grooming the backlog enhancement list 

•    Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications 

•    Improve skills in Salesforce.com products by completing Salesforce guided learning paths in Trailhead.    

•    Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership

•    Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies

•    Keep up to date with the new system releases and new features

•    Perform other duties and responsibilities as assigned

Required Skills and Abilities: 

•    Bachelor's or equivalent experience (4 years) or coding bootcamp certification

•    5+ years of Salesforce experience 

•    5+ years in an applications development environment

•    Strong understanding of the Agile / Scrum Framework

•    Strong expertise with creating Quote Document templates

•    Strong expertise in Sales Cloud and Service Cloud

•    Declarative pricing automations using Price Rules & Product Rules (Lookup Price Rules, Advanced Conditional Price Rules)

•    Salesforce.com experience using:  Salesforce CPQ, Sales Cloud, and Service Cloud

•    Demonstrated experience with Product setup, Product Options, Product Configuration & Rules, Order Management, Contract Management and Amendments

•    MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools  

EDUCATION AND QUALIFICATIONS:

•    Working knowledge of Apex, Triggers, Visual Force, and Lighting Components   

•    SAP experienced (preferred)

•    Salesforce.com Certifications (preferred): 

ADM 201, ADM 201, CPQ Specialist, Certified Platform Developer I or any other relevant certification 

•    Excellent problem-solving skills

•    Experience with Visio, Power Point, Excel, Office 365, and MS Word

•    Excellent verbal and written communication skills