Technical Architect - ServiceNow

You Are All Set To

Envision and develop intuitive solutions on the ServiceNow platform to meet client needs. Help in shaping the future of the organization by leveraging creative ideas and utilizing the many benefits of ServiceNow as a key enabling platform in our organization. Execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management, and delivery.

You Are Someone Who Can

Lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.
Lead the development team to provide enhancements and customization in support of customer needs utilizing JavaScript, CSS, HTML, and other web-based scripting tools and methodologies.
Work to the overall objectives agreed with the IT services managers.
Implement ITS’ Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform.
Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.
Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations.
Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.
Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
Providing support / guidance to the development teams during the analysis, development, and testing processes.
Provide inputs to create Agile user stories based on business requirements.
Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)
Experience with technical programming; capable of managing and overseeing global teams designing, programming and implementing various technical solutions.
Work with Level 1 support teams to deploy and maintain applications.
Responsible for proactive problem and risk management on the platform. Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.
Experience in designing, building, and maintaining ServiceNow integrations via REST API.
Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts.
Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

You Bring In

A bachelor’s degree in computer science, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments.
6+ years Industry experience, in developing and architecture of software platforms, products.
Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.
At least 4 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.
Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.
Limited immigration sponsorship may be available.
Ability to travel 1-10%, on average, based on the work you do and the clients and industries/sectors you serve.

We Prefer

Exposure to ETL Tools that transfer data from ServiceNow - like Perspectium or SnowMirror.
Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.
Experience with NOW intelligence.
Experience with Web Development (HTML, CSS, JavaScript).
Exposure to Service Portal.
Exposure to capabilities in ServiceNow Quebec version.
Experience working with SAFe, Scrum or Agile development processes.
Must have clear communications skills both oral and written with ability to negotiate in a non-confrontational manner to deliver a clear, well-structured, and concise argument supporting a perspective, using facts, pro's/con's, business justifications and other persuasion methods.
Must be able to work independently in a fast-paced environment, balance priorities and juggle multiple tasks at once.
Must possess a strong desire and clear understanding for high customer satisfaction.
Must be flexible, have good energy, easy to work with and a team player.
Strong analytical and problem-solving skills
Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
Creativity and ability to think outside-the-box while defining sound and practical solutions.

Education & Experience

B.E/B.Tech/M.C.A/MSc (preferably in Computer Science/IT)