Technical Architect

Job Description:

o Veeva Vault RIM, QualityDocs

o Veeva Vault Administration

o Life Sciences Domain Exp.

Experience:

• 10 to 15 years
• Candidate should have at least 8 years of experience in supporting Veeva Vault applications preferably VAULT QUALITYDOCS.
• Prefer candidates who are certified in Veeva Vault Administration.
• Experience in Veeva Vault RIM and lifecycle domain will be an added advantage.
• Candidate should have good knowledge on the ITIL support process.
• Should have good communication skills.

Job Description:

• Provide L2/L3 support for Veeva Vault RIM application.
• L2 support will mainly include handling the end user issues in Veeva and L3 will include Veeva administration and configuration.
• Handle configuration change requests on lifecycles, workflows, security settings, objects, document types/subtypes etc.
• Work with the vendor for any major issues/bugs in the application.
• Coordinate with vendor for Veeva product releases.
• Should understand the integrations well and work with the integrated teams for any issues.
• Since it is a 24/7 project, candidate should be flexible to work in shifts.