Technical Business Analyst

Job Code : EWC - 1387

·         Monitor and support the execution of fulfillment orders across the eCommerce/omni channel network 

·         Develop and create data tables to support day to day store fulfillment operations 

·         Create forecasting for fulfillment based on current plans and metrics in conjunction with Finance 

·         Engage and collaborate with IT/Data Engineering Team to align programs/projects in support of supply chain business objectives and strategies 

·         Identify, recommend and implement improvement opportunities in work methods, procedures, or equipment to increase throughput and/or quality. 

·         Monitor and analyze identified and established key operating metrics and assists in development and maintenance of an accurate measurement system. 

·         Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service. 

·         Lead or participate on process improvement teams and prepares project reports for management. 

·         Monitor and maintain information related to Fulfillment throughputs across all stages 

·         Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools 

·         Strong Analytical skills 

·         Keen attention to detail and technical acumen 

·         Works independently to support time-critical fulfillment operations. Holds decision-making for monitoring and triaging any major system issues including escalation, resolution and communication to maintain or restore fulfillment operations. 

Required Experience: 

·         Business analysis and business process management skills 

·         Project management and Team Management Skills 

·         Understanding of order management, distribution and transportation processes 

·         Experience with fulfillment/eCom domains 

·         Experience with supply chain metrics and their use to drive process improvements 

·         Proven process improvement experience 

·         Effective communicator and ability to influence others to accomplish team objectives 

Technical Expertise: 

·         Minimum 7+ Experience in Business Intelligence/Analytics 

·         Experience with BI reporting tools (Tableau) 

·         Experience in Elastic Search/Kibana 

·         Advanced Excel skills 

·         Good Understanding of MPP/Distributed Database systems 

·         Advanced SQL Skills - At least 2 Years of experience in developing Advanced SQL 

·         Create, modify, maintain distribution of reports using multiple data inputs, systems and tools