Technical Business Analyst

Responsibilities:
• Collaborate with stakeholders including clients, vendors, and partner organizations to gather, analyse, and document business requirements for integration projects.
• Translate business requirements into technical specifications, ensuring alignment with capabilities from the integration platforms and best practices.
• Define KPIs and align it with the business expectations.
• Work closely with Integration developers and architects to define solution designs and provide guidance on implementation.
• Conduct data mapping and transformation analysis to ensure seamless integration between systems.
• Assist in the development of test plans and participate in testing activities to validate the functionality of the solutions.
• Provide ongoing support and troubleshooting for integration solutions, identifying and addressing issues as they arise.
• Stay abreast of Integration Platform product updates, industry trends, and best practices to continuously enhance our integration capabilities.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven experience as a business analyst in MuleSoft and EDI integration projects or similar technical environments.
• Involved in requirements traceability and impact analysis, involved in process improvement initiatives.
• Strong understanding of integration concepts and experience with MuleSoft Anypoint Platform.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions.
• Should be able to understand non-functional requirements like security, compliance, performance, scalability, etc. and document it.
• Proficiency in data analysis techniques and tools.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Experience in client facing role.
• Experience working with Agile methodologies and tools like Azure DevOps, Jira, etc.


Preferred Qualifications:

• MuleSoft Certified Integration Specialist (MCIS) certification is advantageous.
• IIBA® Entry Certificate in Business Analysis (ECBA) certification is preferred.
• Knowledge of EDI standards and protocols such as EDIFACT, X12, and AS2, SFTP.
• Experience with Salesforce integration project using MuleSoft.
• Familiarity with API design principles and RESTful web services.
• Knowledge of enterprise systems such as CRM, ERP, and E-commerce platforms.
• Previous experience in industries such as healthcare, finance, or retail.