Technical Consultant

•Application Support: Provide technical support for  react-based applications, including issue identification, analysis, resolution, and escalation when necessary 

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Incident Management: Respond to customer inquiries, incidents, and service requests in a timely and professional manner 

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Monitoring: Proactively monitor application performance and server health, identifying and addressing potential issues before they impact users 

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Documentation: Create and maintain support documentation, including knowledge base articles and troubleshooting guides 

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Collaboration: Collaborate with developers and cross-functional teams to resolve complex technical issues 

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Reporting: Generate and present regular reports on support ticket status and trends to management 

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Continuous Improvement: Identify opportunities for process improvements, efficiencies, and best practices within the client environment 

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Customer Communication: Keep customers informed about the status of their support requests and provide guidance on issue resolution 

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Learning and Growth: Stay updated with the latest technologies and application-specific knowledge 

Qualifications 

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Minimum of 6 years' experience in  supporting react based or moderm microservice  based applications 

Java Knowledge: Basic understanding of Java or other programming language fundamentals 

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Problem Solving: Strong problem-solving and troubleshooting skills 

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Technical Aptitude: Ability to learn quickly and adapt to new technologies 

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Communication: Excellent verbal and written communication skills 

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Team Player: Ability to work collaboratively in a team environment 

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Customer Focus: Strong customer service orientation and a desire to help others 

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Attention to Detail: Thorough and detail-oriented approach to issue resolution 

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Familiarity with application monitoring tools (e.g., Splunk, Dynatrace,) 

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Basic understanding of database concepts and SQL 

Basic understanding of Microsoft Azure Cloud technology 

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Experience with incident tracking and ticketing systems (e.g., JIRA, ServiceNow)