Technical CRM Executive

Job Description

What you’ll do:

As a Senior Delivery Executive, you’ll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.

Day-to-day, your role includes:

Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages
Collaborating with internal teams effectively to understand the CRM journey and stakeholder(s) perspective on delivering CRM journey activation
Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored
Contributing insights as a participating team member to improve support processes, reducing delivery time, and improving delivery satisfaction
Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities.
Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions
Performing ongoing CRM platform administration
Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment)
Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s)
Supporting debugging, monitoring, and control during production, go-live and post-launch phases

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

A diploma/degree in related field, and 3 to 5 years of experience in advertising, direct marketing environment with data-oriented responsibility
HTML & CSS basics.
Proficient in technical HTML/CSS execution
Proficient in managing and creating outputs from creative source to CRM-compliant assets
Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix
Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform
Proficient and familiar working in a technical & digital environment
Proficient with Microsoft business applications (Word, Excel, PowerPoint)
Detail oriented, organized, and a multi-tasker
Understanding or interest in event-driven services, automation and continuous delivery
The ability to work productively as part of an Agile team
Ability to work independently, and collaboratively in a cross-cultural and global environment
A desire to continually improve how you and your teamwork