Description

About the job

This technical role centres on India, SAARC, and the Middle East, requiring candidates with a solid networking and security background. Candidates should have experience in catering to the needs of Telco/ISP. Responsibilities include pre-sales tasks like product demos and tailored solutions, conduct POC’s coupled with post-sales support. The position is based in Delhi, India, and entails approximately 40% regional travel.

 

Key Skills And Experience

  • Relevant knowledge of Cisco/Juniper/Nokia IP nodes.
  • Possess CCNA, CCNP, JNCIA, JNCIP certification or equivalent level of certification are an added advantage
  • leadership and communication skills
  • presentation skills
  • interest in and understanding of the telecom industry
  • the ability to research and keep on top of industry developments
  • influencing and negotiation skills
  • aptitude for time management and organisation
  • problem-solving ability.

 

Key Responsibilities:

Pre-Sales(70%)

  • Product Demonstrations: Conduct product demonstrations and presentations to prospective clients, showcasing the features and benefits of our offerings.
  • Consultative Selling: Understand customers' needs and objectives to recommend tailored solutions that address their unique challenges. Helping the sales team to reach targets
  • Solution Design: Collaborate with the sales and technical teams to design customized solutions that align with customer requirements.
  • Proposal Development: Prepare and deliver detailed proposals to potential clients.
  • Customer Education: Provide product training and educational resources to potential customers, ensuring they have a clear understanding of our offerings. liaising with those developing products/services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behaviour and/or any potential changes clients would like
  • Competitive Analysis: Stay updated on industry trends and competitor offerings to position our products/services effectively.
  • Lead Qualification: Assess the suitability of leads and opportunities to ensure alignment with our ideal customer profile. potentially considering new markets or clients to contact, based on your knowledge of both the products/services and their users.

 

Post-Support(30%)

  • Customer Support: Act as the primary point of contact for post-sales customer inquiries, addressing their questions, concerns, and technical issues.
  • Issue Resolution: Troubleshoot and resolve customer issues efficiently, collaborating with technical teams when necessary.
  • Customer Relationship Management: Maintain strong relationships with customers by providing ongoing support, identifying upselling opportunities, and ensuring customer satisfaction.
  • Feedback Collection: Gather customer feedback and insights to relay to the product development and sales teams, contributing to product improvement and development.
  • Documentation: Maintain accurate records of customer interactions, support cases, and resolutions in our CRM system.

 

About Genie Networks

Genie Networks is a leading provider of traffic visibility and security solutions for Telecom/ISP customers in APAC. Our solutions enable customers to optimize performance, cyber security and cost of their network operations.

Key Skills
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