Technical Program Manager

Role Description:

• Manage large-sized projects by working across multiple scrum teams and cross-cutting across products.
• Lead project planning, dependency management, risk management, stakeholder management, and end-to-end project execution.
• Track, monitor & communicate project status to project stakeholders and program leadership.
• Lead Release Trains as RTE (Release Train Engineer) and conduct PI (Program Increment) activities for the train.
• Gather project, release & train metrics to provide insights and share lessons learned.
• Support releases across the entirety of the lifecycle from the inception of a business requirement through the deployment of an artifact.
• Proactively manages the synchronization of delivery dependencies within and outside the program, to ensure quality deliverables and adherence to aggressive release schedules.
• Operates across development, product, and operations support overseeing the gaps between teams, processes, and systems, while removing all blocking issues that would introduce risk to a project and release.

Responsibilities

• Plan and manage project/release activities across a group of platform components and customer-facing products in a coordinated way from inception through successful delivery.
• Align dependent organizations and remove/mitigate all release-blocking issues.
• Work with development and product teams to ensure that the release packages pass all quality gates (QA, Operational Health) and have proper operational support handoffs with DevOps and Customer Support.
• Facilitate a variety of release ceremonies including change review board, release status, release readiness reviews, go/no go, implementation plan reviews, and release retrospectives.
• Regularly review metrics and proactively ensure the program stays aligned with organization objectives.

Experiences

• Proven track record of successful delivery in a large-scale complex technology ecosystem.
• Excellent communication skills.  Ability to drive concise messaging across a variety of audiences.
• Illustrated history of data-driven decision making, and ability to facilitate and/or influence decisions of others based on data points and metric indicators.
• Proficient in Agile practices with a strong understanding of SAFe (Scaled Agile Framework) and SDLC (software development life cycle).  
• A strong background in Technical Project and/or Program Management is essential for this role.