Technical Sales Director - ServiceNow

Technical Sales Director - ServiceNow

,United Kingdom

Permanent

Skills

ServiceNow

ITSM/ITOM 

Must Have Skills:

·        Overall Experience: Minimum of 15+ years in technology sales, with a focus on ServiceNow or similar enterprise service management platforms.

·        Leadership Collaboration: Proven track record of working with senior leadership to align ServiceNow solutions with the company’s vision and revenue targets.

·        Sales Expertise: At least 5-10 years of technical sales experience specifically in ServiceNow, ITSM, ITOM, or related fields.

·        Revenue Achievement: Demonstrated ability to meet or exceed sales and revenue goals in the technology service management space.

·        Customer Engagement: Strong skills in engaging with both existing accounts and new prospects to identify, develop, and close sales opportunities.

·        GTM Strategy: Experience in collaborating with internal teams to develop go-to-market strategies, campaigns, and co-selling initiatives with ServiceNow and other partners.

·        Team Leadership: Experience in assembling and leading pursuit teams including Pre-Sales engineers, solution architects, marketing, and delivery personnel.

·        Certification: Minimum of 2+ Sales and/or Pre-Sales Accreditation from ServiceNow.

Technical Skills:

·        ServiceNow Platform: Minimum of 5 years of experience with ServiceNow platform services including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM), Customer Services Management (CSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Governance Risk and Compliance (GRC), and Security Operations.

o   Sales and/or Pre-Sales Accreditation from ServiceNow on above modules.

o   Familiarity with Now Create process

·        Solution Design: Proficiency in designing and implementing comprehensive ServiceNow solutions, including service catalogs, incident management, problem management, change management, and custom workflow creation. Track record of innovation in solution design, going beyond standard implementations to create unique value propositions for clients.

·        Technical Proficiency: Familiarity with scripting and automation within the ServiceNow environment using JavaScript, Flow Designer, and Integration Hub. Familiarity with GenAI

·        Migration Experience: Experience with migrating processes and data from legacy systems to ServiceNow.

·        Workshop Facilitation: Ability to conduct workshops for gathering requirements, developing business cases, and crafting tailored ServiceNow solutions. Candidate must demonstrate expertise in elaborating technical discussions and providing thought leadership so as to position us as a trusted advisor to our clients.

Nice to Have:

·        Leadership in Digital Transformation: Demonstrated leadership in leading digital transformation projects, leveraging ServiceNow to drive change within an organization.

·        Mentorship: Ability to mentor and provide career guidance to technical teams including architects and technical leads.

·        Marketing Support: Experience supporting sales and marketing initiatives such as whitepapers, email campaigns, analyst interactions, and client quarterly business reviews (QBRs).

·        Technology Evaluation: Capability to evaluate and integrate emerging technologies within the ServiceNow ecosystem, presenting potential impacts and benefits to stakeholders.

·        Innovation: Knowledge of advanced ServiceNow features and integrations, and how they can be leveraged to drive business transformation like GenAI on ServiceNow, Citizen Development etc. Stay abreast of the latest market trends and analyst insights to ensure our ServiceNow offerings remain competitive and aligned with industry expectations.

·        Community Engagement: Involvement in the ServiceNow community, such as participating in forums, user groups, or speaking at events etc., which demonstrates a deeper engagement with the platform and its ecosystem.