Technical ServiceNow Architect Lead

MAIN SKILLS:-

ITAM,TSM, ITSM, ITOM, OMT

Roles and Responsibilities:
Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
Perform minor and major enhancements requests to a client’s ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
Facilitate roll out of new applications and modules in ServiceNow
Identify system deficiencies, recommend solutions as a trusted advisor to clients
Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, testing and production environments
Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Flexible and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability