Description

Job Description
 

Responsibilities:

Respond to customer product inquiries via telephone or in written, internet-based email

Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters

Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities

Troubleshoot problems with hardware equipment and software applications and recommends corrective action

Document customer communication and recurring technical issues to support product quality programs and product development

Required Product Knowledge and Technical Skills

Minimum of 5-10 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies

 

Key Skills
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