Technical Specialist - Data Centre

Responsibilities:

The Technical Specialist (Data Centre) is part of the delivery team that is responsible for the delivery and expansion of our comprehensive Data Centre Services. Contributing directly to roadmaps, and building, delivering, and supporting all end user technologies including related management tools. The Data Centre Technical Specialist will have deep and current subject matter and hands on expertise on Storage, Backup, Physical Hosting and their associated tool sets and solutions. The role is also expected to support cloud hosted server infrastructure, as and when required.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g., schedule adherence, time zones, and cultures). You will have the opportunity to build a faster, safer environment for the organization.

• Works with the Lead on strategy, roadmaps, and change delivery plans for Data Centre Services, covering people, process, and tooling, working in collaboration with other departments, influencing them on the contribution of own specialism.

• Prepares tooling designs and performs the technology change and implementation, making decisions which impact the success of assigned work. In respect to results, hitting deadlines and remaining in budget. Has significant influence over the allocation and management of resources appropriate to given assignment.

• Pro-actively addresses and reactively responds to security vulnerabilities and related with the Data Centre Services infrastructure and takes appropriate technical and non-technical mitigating action to prevent loss of data, intellectual property and/or reputational damage.

• Provides leadership for the full life-cycle operation of active server equipment, across campus and within data centers.

• Operates in the role of Subject Matter Expert on Data Centre Services, keeping up to date with industry trends, and drawing upon industry wide experience, having a good understanding of recognized generic industry bodies of knowledge and specific bodies of knowledge as necessary.

• Performs operational support (2nd and 3rd line) for Data Centre Services, ensuring defined performance standards are met, performing extensive range and variety of complex technical and/or professional work activities, and undertaking work which requires the application of fundamental principles in a wide and often unpredictable range of context.

• Performs technical on boarding of new tools products and systems, working closely with various groups within the IT department.

• Keeps abreast of trends and innovations, to further optimize Data Centre Services and improves the experience, maintaining relationships with technology experts across the wide landscape.

• Analyses requirements and advises on scope and options of continuous operational improvement.

• Demonstrates creativity, innovation, and ethical thinking in applying solutions for the benefit of the organization.

• Functional knowledge in various cloud migration, security, computing, infrastructure, and IT related scope

• Planning and implementing network and server installations, including in the areas of facility power (AC/DC), cooling, security/access, rack layout and cable management.

• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.

• Collaborating with internal teams for day-to-day activities

• Assisting with the definition, documentation and implementation of consistent processes across all regions

• Ensure all projects adhere to strict security standards, ensure proper documentation and compliance, and perform a smooth handover to operations teams’ post-deployment.

Job requirements:

• Tertiary education in Computer Science / Engineering or related discipline.

• At least 3 years of prior experience in Site Reliability Engineering, Linux systems administration, and Network Engineering.

• Familiarity with day-to-day tasks and projects common in Data Center Operations.

• Network hardware administration

• Knowledge and exposure to Network Protocols, Topologies and Enterprise architecture

• Experience solving problems through automation.

• Experience running and improving operational processes in a rapidly changing environment.

• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.

• Must be a team player.

• Being autonomous, strong sense of service and responsibility, ability to well-organize and delegate accordingly.

• Possess good analytical and synthesis skills, quick on the feet thinking.