Technical Specialist

Technical Specialist- Expert (721501)

Remote Job |   2023-10-03 09:32:49

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Job Code : NC022

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Position: Technical Specialist- Expert (721501)

Location: Remote

Duration: Long Term

Client: State of NC

Job ID: 721501

Job Description:

NC Department of Health and Human Services (DHHS) is seeking a short-term Technical Specialist to serve as the Chief Clinical Informatics Consultant to assist with implementation of an Epic EHR system for the three State-operated psychiatric hospitals.

Responsibilities:

• Understands clinical workflows, operational procedures, and organizational policies to support the technical, cultural, and process changes necessary for successful implementation and optimization of the EHR.

• Functions as a change agent, identifying both barriers to change and driving impact as well as solutions to system, application, and workflow issues.

• Provides frontline support for clinical staff and maintains an end-user focus to assure the proper design, use, and optimization of Epic and related ancillary systems to improve workflow, patient safety, and patient and user experience.

• Advocates for regulatory, quality, compliance and patient safety initiatives.

• Leads initiatives to optimize system functionality and workflow processes using Lean processes.

• Collaborates with multidisciplinary team members to assess, redesign, and continually improve effectiveness and productivity of clinical systems.

• In coordination with the project management team, participates in all aspects of EHR project planning, project management, project documentation, workgroup support, issue and risk management, status reporting, system development, implementation, and vendor management.

• Participates in planning of go-live elbow support, testing activities, reporting, and clinical needs prioritization for the EHR. Works with business and IT leaders to coordinate and collaborate on efforts with site specialists, trainers, and educators.

• Anticipates and identifies complex clinical process and informatics issues, monitors and measures the risk factors. Audit/review high risk or problem prone workflows and documentation; identify, implement and evaluate the effectiveness of action plans for improvement.

• Utilizes systems thinking and role modeling so that demonstrated expertise is available to colleagues, end users, and patients. Plays a key role in helping to establish and maintain professional clinical relationships within the hospital system and ensure credibility among stakeholders. Provides system thinking expertise in facilitating review of changes and downstream impacts.

• Champions the incorporation of new technology into clinical practice. Supports innovation in clinical practice and care delivery systems by staying current with literature in healthcare informatics and care delivery.

• Manage internal and external relationships (agency, Federal, vendor, other State agencies, and/or local entities) and dependencies across project components to ensure successful delivery of the project and manage stakeholder expectations.

Results-oriented individual with a very strong work ethic.

Required

5

Years

Must be able to demonstrate excellent project management, negotiation, oral and written communication, and problem-solving skills.

Required

5

Years

Can interact successfully with all levels of staff within the organization, including executives, physicians, vendors, and technicians.

Required

5

Years

Maintains composure inresponding to crisis situations &can take appropriate remedialaction in making quick decisionsimpacting operations/finances.

Required

5

Years

Solid leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams required.

Required

5

Years

Healthcare related experience

Required

8

Years

Epic implementation experience

Required

5

Years

Ability to act independently with sound business judgment and thrive in environment with diverse communication styles.

Required

5

Years

Ability to manage complex projects with multiple workstreams with aggressive (and sometimes competing) timelines.

Required

5

Years

Ideal candidate has experience in managing the dependencies of EHR projects that extends to multiple internal & external stakeholders

Required

5

Years