Description

Onsite resource to support users in an enterprise environment, including helpdesk and system support activities.

Seeking staff augmentation resources to assist withdeployment of computers using our automated systems for a specific computerrefresh project.   Diagnose various problems encountered duringinitial rollout.  Completion of various other hardware/software requestsas needed.  Other tier 2 helpdesk duties as needed.

An ideal candidate will be able to install and maintain PChardware and software in the county as well as provide technical informationand assistance to staff and customers.

An ideal candidate will have advanced- level skill atsupporting Microsoft Windows 10 and higher operating systems; advanced-levelskill at supporting Office 365, a working knowledge of standard networkingservices such as DHCP, DNS, ACTIVE DIRECTORY, and print servers; understandingof basic security principles; ability to support users both on-site andremotely; ability to perform hardware upgrades (disk, memory, network, video,etc.); ability to physically move workstations and monitors; ability to adaptto a constantly changing workload with multiple levels of priority; ability tocomplete assigned projects independently and within a team environment.

 

Candidate must pass VA CJIS level 4 training and backgroundcheck.  County will provide training links.

 

Required/Desired Skills

 

SkillRequired /DesiredAmount of ExperienceConsultant ExperienceConsultant Last used
? Strong knowledge of Windows 10/11 operating system and Microsoft Office 365 applicationsRequired0  
? Excellent communication skills and ability to interact with end-users at all levels.Required0  
? Knowledge of Active Directory, Microsoft Endpoint Configuration Manager (SCCM), macOS, iOS devices, and basic networking concepts is preferred.Required0  
? A clean driving record is required as local driving is mandatory.Required0  
? Must be able to lift 50 pounds.Required0  

 
 

Key Skills
Education

Any Gradute

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