Technical Support Analyst

Job Description:

• Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project.
• Diagnose various problems encountered during initial rollout.
• Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed.
• An ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.
• An ideal candidate will have advanced- level skill at supporting Microsoft Windows 10 and higher operating systems; advanced-level skill at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE directory, and print servers; understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc); ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment.