Technical Support Analyst – Mainframe

Job Description: 
NIGHT SHIFT POSITION!! GVD Systems is seeking Tier 1 Production Support Analysts to support our client's call center during off hours. Although this position is 100% remote, we are seeking candidates that reside in Maryland, Wash DC, Virginia, or West Virginia.

Responsibilities, tasks, and deliverables include: 
(1) Phone support providing technical solutions in production and plan test (user acceptance testing) environments. Tier I support for mainframe or software production issues. 
(2) Provide Tier 1 support for Customers which includes Blue Cross Blue Shield Plans, the Blue Cross Blue Shield Association, vendors, and the internal staff 
(3) Take phone calls for customer support during call center off hours. Solving tickets as they come in or escalating the tickets to the production team (the production team is 24/7) 
(4) Respond to and handle; alerts, abends, and phone support escalations

The shift will start at 6 pm and will be either a Wed to Sat OR Sun to Wed shift (days are TBD). Everyone must work on Wednesday for training or meetings.

Required Skills:
·BS Degree is required (Instead of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.) 
·Strong verbal comm skills and solid documentation skills 
·Must be okay with shift work: The shift will start at 6 pm and will be either a Wed to Sat, or Sun to Wed shift (days are TBD).

·5 years of practical and demonstrated experience within the following (1 or more): 
·Software Programming (Java/J2EE/AWS) 
·Production environments Support 
·Testing environments Support 
·Mainframe, COBOL, DB2 & JCL 
·COBOL applications running under CICS 
·Ability to work within the UNIX and Windows environments using basic commands to navigate system availability and problem investigation