Technical support Analyst

Responsibilities Include

Serve as a senior member of technical production support (L2-L1) to the Asset Management New York division, comprised of multiple trading applications hosted in heterogenous environments and having critical processing activities performed.
Provide timely and efficient technical support for the settlement, confirmation and asset servicing applications. 
Extend knowledge and develop expertise in specific systems and business areas. Provide expert opinion on issues and queries affecting the functionality and design of the systems being looked after. 
Develop an understanding of technical or business drivers and strategies that drive the direction of departmental or client initiatives.
Perform deep-dive investigations on complex system issues, provide solutions, and put forth proactive measures wherever applicable. Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring. Be responsible for production stability and Major Incident management ("MIM")
Act as a liaison between end users and various IT teams (application development, infrastructure support, etc) on all application support related queries and actively embrace interaction with business groups
Collaborates with Service Continuity and Business Continuity Management (BCM) teams to plan and manage execution of Events like DR, Process Flow Tests, QMW and Emergency Patching of Production Environment.
Promote knowledge transfer and participate in knowledge documenting, sharing and improvement within team

Education & Professional Qualifications

A degree in Computer Science, Engineering

Essential Requirements

Production application support experience with business users and financial / banking do-main

Technical knowledge and skills with SQL/PLSQL/Marklogic, Linux and Windows

Understanding of batch schedulers (e.g. Control M) and reporting engines (QLIK)

Experience with .Net and web based technologies on a support level at least

Detailed knowledge & working experience of ITIL methodologies

Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow

Additional Skills Which Treated As a Plus

Knowledge of trade lifecycle and F2B processes

Knowledge of financial products e.g. Equity, SWAPS, Futures, Fixed Income, Commodities

Experience in any Trading management applications like Charles River Investment Management System

Trade floor users support experience

Candidate "soft" skills requirements:

Strong analytical capability and ability to multi-task

Learning quickly and self-developing

Honest, initiative, responsible, self-disciplined, manageable

Ability to take ownership on issues resolution

Ability to perform under pressure

Strong interpersonal skills and ability to establish rapport with front office users

Excellent oral and written communication skills