Description

Job Description: 

  • Position will primary focus working with field staff with new technology and support of devices. 
  • Answer phone calls and email requests for assistance. 
  • Monitor **** Help Desk queues and assist with clean-up of aging help desk tickets. 
  • Extensive skill in the use of Microsoft Desktop products including but not limited to: Windows, SharePoint, MS Office Suite, and MS Teams. 
  • Support IT Knowledge Base Management by participating in the review and updates of articles. 
  • Communicate and collaborate across the entire team to include IT support center peers, supervisor and other departmental teams. 
  • Expert in the use of Gmail, remoting tools for support, and administering desktops. 
  • Ability to communicate effectively verbally and in writing with individuals and groups. 
  • Experience working with help request tracking tools. 
  • Strong Customer Service skills that include a customer first attitude. 
  • Position is responsible for agency-specific end user support throughout Staunton District ****. 
  • Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. 
  • Troubleshoot phone, network, and desktop hardware and software issues. 


Preferred: 

  • Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.


 

Desired Skills and Experience

TECH SUPPORT

Key Skills
Education

Any Graduate

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