Technical Support Analyst

Job Description:

Skills:

• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee AntiVirus Software, Adobe Acrobat, and other commercial business software products.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc).
• Expert working knowledge and experience with Email application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc).
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.

Physical Requirement (Due to nature of job):

• The candidate should be able to lift 50 pounds with assistance.
• Frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.