Technical Support Consultant

Job Description: Core Responsibilities Provides and coordinates advanced level technical support to address end-user issues such as implementation, configurations, control, maintenance, troubleshooting, security and usage monitoring. Resolves advanced technical troubleshooting issues to ensure end user productivity Provides consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity. creates and maintains knowledge-based articles, procedures, and training for support areas and staff. Partners with IT to train staff when necessary Maintains an accurate data inventory regarding advanced end-user issues with the tracking system and according to policies and standards Resolves advanced issues elevated from crew with less experience. Determines severity of unresolved issues and escalates issues accordingly. Learns and complies with Information Technology and Information Security policies and procedures Participates in special projects and performs other duties as assigned. Qualifications Minimum of five years work experience, with at least two years of technical support experience Undergraduate degree or equivalent combination of training and experience Bonus: AWS Skills/Experience