Technical Support

MUST possess a valid driver license and have a clear driving history - will drive state vehicle.

Position will primary focus working with field staff with new technology, Sharepoint administration and design , delivery of IT training material in a small classroom environment.

Answer phone calls and email requests for assistance.

Work under the direction ofVDOTIT Management assisting with development of training material and delivery of content in a training room environment.

Extensive skill in the use of Microsoft Desktop products including but not limited to

Windows, SharePoint, MS Office Suite and MS Teams.

Support IT Knowledge Base Management by participating in the review and updates of

articles.

Communicate and collaborate across the entire team to include IT support center peers,

supervisor and other departmental teams.

Expert in the use of Office 365, Sharepoint Online, and administering desktop applications.

Ability to communicate effectively verbally and in writing with individuals and groups.

Experience working with help request tracking tools.

Strong Customer Service skills that include a customer first attitude.

Position is responsible for agency-specific end user support throughout VDOT Culpeper District.

Provides troubleshooting, problem management and escalation of issues to resolve and

communicate resolution to customer concerns in a timely manner.

Troubleshoot phone, network, and desktop hardware and software issues.

Preferred: Knowledge of computer/mobile device applications and how they operate in an

enterprise environment. Experience with creating training documentation.

Sharepoint design to include create sites, manage permissions, lists and libraries.