Description

  • Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
  • Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
  • Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
  • Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
  • Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
  • Excellent verbal and written communication skills and negotiation skills
  • Understanding of infrastructure platforms, services and technology processes
  • Self-motivated and driven to identify and deliver appropriate solutions
  • Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
  • Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)

Key Skills
Education

Any Gradutate

Back To Jobs