Description

Roles And Responsibilities

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers

Escalates complex problems to higher level of expertise within organization

Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

Desired Candidate Profile
Excellent Communication Skills (No Compromise

candidate Should be own laptop and Wi-Fi connection
 

Key Skills
Education

ANY GRADUATE

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