Description

Essential Functions:

  • Handle incoming call activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
  • Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
  • Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
  • Adhere to established SLAs, and productivity/performance goals.
  • Provide world class Customer Support by delivering service in accordance with clients.
  • Perform database searches.
  • Gain an understanding of the product line and the role of CSS Corp in supporting clients.
  • Remain empathetic and concerned with resolving the customer’s issue.


 

Key Skills
Education

Any Gradute

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