Technical Support Engineer

Job description

Key Responsibilities:

• Talk and write about ConnectMaster to customers and partners
• Hold remote sessions and web meetings with customers and partners independently
• Organized and customer-focused with the ability to work both independently and in a team
• Active listening to understand customer problems and requirements
• Document issues and solutions clearly for future reference and knowledge sharing
• Create customer facing HelpCenter articles
• Report bugs and user stories to the core development team
• Participate in defect fixes
• Provide guidance to technical writers on product documentation optimization
• Debug unexpected behavior, fix small bugs, and assist support agents without coding skills
• Build reports and gain expertise in telecommunications to interact with Enterprise customers and partners professionally

Qualifications:

• Required Exp 3-6 years
• Strong communication skills in English
• Proficient in troubleshooting and debugging technical issues
• Ability to work independently and in a team environment
• Experienced in implementing features in .NET / WinForm / C# / DevExpress etc.
• Optimization of Oracle PL/SQL database queries
• Experience with Oracle Spatial Database
• Experienced in implementing and integrating Web Services APIs for both REST & SOAP
• Experience with desktop software on older technology stacks
• Motivated to work with ConnecMaster, which is a desktop software on a rather old and given technology stack
• Willingness to learn and adapt to new technologies
• Telecommunication software experience

 
Interested candidates can direct DM and share resumes directly to aakanksha.w@spnglobe.com please share #references if any