Description

Job Description (Job Summary/Roles & Responsibilities)

The essential duties and responsibilities can include the following but are not limited to:

Responsible for working cases to maintain knowledge in a timely manner

Monitor and manage omnichannel services utilizing Salesforce tools

Classify and triage new cases before working on cases to maintain case hygiene. This can provide a good quality report for management review

Provide voice and remote support sessions to customers by WebEx or Teams

Quality Assurance Scores review with the leader


 



 


 

Key Skills
Education

Bachelor’s Degree

Back To Jobs