Technical Support Engineer

We are seeking a skilled Desktop Support Engineer to join our team. The ideal candidate will be responsible for providing daily technical support for desktop, data, and server management. The Desktop Support Engineer will install and test desktop computer peripherals, make system changes in accordance with organizational policies, and conduct remote desktop troubleshooting for end-users while maintaining documentation of any issues. The candidate will also collaborate with other functional departments to maintain technical documentation.

Responsibilities

• Provide daily technical support for desktop, data, and server management
• Install and test desktop computer peripherals
• Make system changes in accordance with organizational policies
• Conduct remote desktop troubleshooting for end-users and maintain documentation of any issues
• Collaborate with other functional departments to maintain technical documentation
• Manage AWS (Amazon Web Service) cloud server.
• Good Knowledge in cloud server

Requirements

• 1-4 years of experience in desktop support, network troubleshooting, and system administration
• Strong background in computer science or information technology
• Good communication and interpersonal skills to interact with end-users on a regular basis
• Ability to solve problems and troubleshoot technical issues
• Knowledge of Windows and Mac operating systems, Microsoft Office Suite, and desktop hardware
• If you are a passionate Desktop Support Engineer looking for a new challenge, we encourage you to apply for this position. The salary for this position is competitive and commensurate with experience.