Technical Support Engineer

Job Requirements

• Bachelor's degree, preferably in Management Information Systems or Computer Sciences
• 4+ years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment
• Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security
• Experience supporting VOIP and SIP video conferencing technologies
• Experience supporting MDM/MAM solutions
• Availability for night and weekend on-call work as well as light travel
• Knowledge of desktop and server hardware, including performance optimization
• Fundamental knowledge of IP networking, routing, and system security
• Install, configure, test, and maintain operating systems, application software, and management tools
• Experience utilizing PowerShell in management of systems
• Excellent written and verbal communications skills and strong customer service experience
• Experience supporting Microsoft technologies including Active Directory, Group Policies, Exchange, and Domains
• Proven technical documentation skills
• Insatiable level of technical curiosity
• Must be physically able to lift and carry computers and other related equipment of up to 50 lbs

Beneficial Skills and Interests

• Programming and scripting languages such as Python
• Knowledge/support Unix/Linux/Docker especially RHEL and CentOS
• Knowledge of the Securities and Trading industry
• Knowledge of coding best-practices and version control
• Knowledge of configuration management systems and automation technologies such as Ansible
• Exposure to JIRA and Confluence or similar suites or ticketing systems
• Experience managing projects including milestones and target completion dates
• Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
• Exposure to Ansible, Chef, Puppet
• Software management including repackaging, scripted installations, and deployment
• Leading technical training, both one-on-one and in group sessions
• MCP/MCSE/CCNA or equivalent a plus

Success Factors

• Experience in high pressure environments
• Ability to coach and mentor early career engineers
• Passion for technology and desire to stay informed of the latest trends and best practices
• Strong verbal and written communication skills
• Management of high touch requests from C-Level executives
• Proven troubleshooting methodology and problem-solving skills
• Ability to manage an active task list and consistently meet deadlines