Technical Support Engineer

Role: Technical Support Engineer

Location: REDMOND WA 98052(Onsite)

Duration: 12 Months

Key job responsibilities:

1) Modify, maintain and validate business related configurations (such as catalog, ordering, billing, notifications, tax, payments, accounting, finance) to satisfy Kuiper business requirements.

2) Communicate with partner teams to ensure country specific configuration are in place and working.

3) Develop tools and automate manual operational tasks and easy maintenance of our services.

4) Read and understand complex application code and make code fixes to resolve support issues. Able to deliver software independently when needed.

5) Software deployment support in staging and production environments.

6) Build monitoring metrics dashboard, and report System health and Support status metrics.

Basic qualifications

• 3+ years of software development, or 3+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Preferred qualifications
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• Working knowledge of AWS products and technologies (EC2, S3, Lambda, Docker, etc.)

Basic qualifications:

• 3+ years of software development, or 3+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

What are some "nice-to-have" skill?

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• Working knowledge of AWS products and technologies (EC2, S3, Lambda, Docker, etc.)