Technical Support Engineer

Job Summary:
We are seeking a Technical Support Specialist experienced in providing high-level technical support across various complex computer systems, software applications, and networked environments. The ideal candidate will serve as a customer advocate, swiftly resolving technical issues, and understanding intricate details of the ServiceNow platform to help users navigate challenging technical scenarios. This role involves in-depth troubleshooting, analysis of data to identify issues, and collaborating effectively to achieve goals.

Key Responsibilities:

• Act as a first responder to provide support to platform users and administrators, ensuring successful resolution of technical inquiries.
• Diagnose and troubleshoot issues related to LDAP/Active Directory, Email, Web Services, and Network connectivity.
• Develop a comprehensive understanding of the ServiceNow platform and its core functionalities.
• Perform detailed analysis to pinpoint the causes of technical issues.
• Collaborate across teams to resolve complex problems and achieve objectives.

Must-Have Skills:

• Proficiency in Web Services (SOAP, REST)
• Solid understanding of Networking fundamentals
• Experience with Scripting and Relational Databases

Industry Experience Required:

• Prior experience in technical support, especially in environments involving complex software and integrations, is highly desirable.

This role requires candidates capable of managing a wide variety of technical challenges, necessitating expertise in several key areas like web services, networking, and scripting. While we are open to training on SSO, authentication emails protocols, and servers, a foundational understanding of these areas will greatly expedite the ramp-up time. This position demands on-site presence twice weekly in our San Diego office.