Technical Support Engineer

Summary:

This position is for the Juniper TAC CFTS (Customer Focused Technical Support) to up skill on JUNOS based platforms and understand the support process when solving customer issues on Junos based products
This is an Individual Contributor Role
Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
Take ownership for problem resolution, problem reproduction.
Be a fast learner and keep pace with newer technologies
Participate in initiatives such as create Knowledge Base and Whitepapers.
Interface internally with CFTS Lead Engineers, Engineering, and Advance Services teams on any critical customer escalations.
Available to work in shifts and cover weekends rotations.

Basic Requirements:

Bachelor’s or master's degree or equivalent in Electrical/Electronics/Computer/Telecommunication/Network Engineering
5+ years of experience in IP Network Routing and/or Switching domain - Troubleshooting, implementation, design etc.
Excellent Customer handling and communication (verbal and written) skills
Excellent problem-solving skills.
In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies:

Preference will be given to a candidate having hands-on knowledge of ROCEv2
Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
Layer 2 Technologies (Ethernet, VLAN, STP, ARP, VXLAN, EVPN, LACP, stacking/virtual chassis)
Multiprotocol Label Switching (MPLS) & MPLS based Services: Design, implement, and troubleshoot MPLS, MPLS traffic engineering, Label Distribution Protocol (LDP), Resource Reservation Protocol (RSVP), Layer 3 Virtual Private Network (VPN), Layer 2 VPN, Virtual Private LAN Service (VPLS), and Easy VPN (EVPN).
Other Networking Protocols & Features: Design, implement, and troubleshoot Virtual Local Area Network (VLAN), Class of Service (CoS), Virtual Router Redundancy Protocol (VRRP), L2Circuit, Simple Network Management Protocol (SNMP), Bidirectional Forwarding Detection (BFD), Link Aggregation Control Protocol (LACP), Multi-Chassis Link Aggregation (MC-LAG), Distributed Denial of Service (DDoS).

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

Juniper, Cisco, Palo Alto, Arista, and others.
Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.
Preferred Certifications – JNCIE/CCIE