Technical Support Engineer

Here's what you will do:

• Provide technical support for our users (application administrators - IT people), meaning resolving their questions or problems in the areas of system configuration/setup and product functionality including fixes
• Serve as primary support liaison between company and customer
• Keep customer informed of how and when problems are resolved
• Involved in any additional follow up, testing and troubleshooting
• Works directly with the backline and development teams to resolve complex issues and provide input for product direction

This is just the beginning of your journey with Ivanti. There will be a lot of possibilities for you to get in-depth knowledge and broaden you experience with different responsibilities and occupations. 

What you'll need to be successful: 

• 2+ years of relevant experience in technical support/customer service on 2nd or 3rd line of technical or application support
• Fluent spoken and written English 
• Experience in troubleshooting in those areas:
  • Windows Server and Client (Knowledge of Windows infrastructure including DHCP, DNS, Active Directory, Windows Registry, Services and Processes)
  • SQL (Knowledge of Database Infrastructure, SQL Trace/SQL Profiler, Querying, Maintenance planning) 
  • IIS (Knowledge about HTTP protocol, IIS Configuration)
  • Network (ISO/OSI Model, Ports, Network Services, Network Trace Analysis) 
• Initiative and ownership of your work.
• Learn new technologies
• Take on new challenges
• And put new ideas into motion, your managers and teammates will support you. 
• Excellent communication skills. So, you can resolve our user's issues and support your colleagues throughout the organization

What is not essential, but nice to have:

• Bachelor’s degree in computer science, Engineering or equivalent
• Microsoft® Certified Professional, Microsoft® Certified Database Administrator, Oracle® Database Administrator - Certified Associate, Cisco Certified Network Associate, VMware® Certified Professional, CompTIA® Network+, ITIL
• Linux/Mac (Commands, Configuring and Installing, Scripting, Software Distribution)
• OS Deployment (Knowledge one technology or more: MDT, SCCM, Ghost, Altiris)
• PowerShell or any other scripting language