Technical Support Engineering

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience.
OR equivalent experience

Language Qualification

English Language: fluent in reading, writing and speaking.

2+ years prior product/technical support customer facing experience.
Technical experience and knowledge working in Azure technical support or equivalent technology.
Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.
Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
Exposure to cloud technologies like Azure (Identity management) and ADFS.
Azure / Azure Active Directory hands on and troubleshooting experience.
Azure 533 certification preferred.
AADConnect, O365 and Exchange Online technologies knowledge preferred.
Knowledge of PKI and Authentication protocols.
Experience and understanding of ADFS.
Comfortable with PowerShell scripting and commands.
3+ years of experience in administering Microsoft® Windows 2008 and Windows 2012 Servers.
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications:
Trouble shooting and problem solving skills.
Good Active Directory foundation and fundamentals.
Troubleshooting complex scenarios within Active Directory \ Windows Networking, Replication, DFSR, Group Policy management and Public Key Infrastructure (PKI) \ Certificate Services.
Additional Technology Certifications – Cisco, Unix, Security etc. (Good-to-have)