Technical Support Representative

Experience and Qualifications:

• Help our customers and partners with technical issues or questions.
• Answer phone calls, answer emails and log all cases to our ticket system.
• Good knowledge of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN.
• Help with requests for changes to terminal data and perform software updates.
• Must also be able to work independently.
• Willing to work on different shifts and in weekend if required.
• You speak and write Norwegian and English
• Some experience and background in technical support is an advantage.
• Strong end-user of IT systems and good ability to familiarize yourself with new systems.
• Any experience from the support function is a plus, and you see yourself as a problem solver.
• An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example.
• You are good at communicating and have the desire and energy to provide the best support and customer service.
• You can keep a cool head and are prepared to help where needed.
• You are social with a positive approach to your work, where you are happy to take responsibility.
• Basic knowledge of the MS Office suite.