Technical Support Role

Greetings!!! 
    
Role:- Technical Support Role
Type: 6 Months contract position with rotational shift.

Note:- 
Payroll Company – IITJOBS INC 
Location- Remote
Experience – 1-2 years
Notice Period- 15 days

Roles & Responsibilities
Participate in 24x7 shifts . Your shift schedule may change month on month.
Provide remote infrastructure support for our SaaS, PaaS, IaaS products across globally distributed data centers
Perform health checks for systems & applications using tools like Zabbix, Grafana etc
Troubleshoot and fix issue to meet SLA’s and operational standards
Provide first line of response to incoming alerts from tools like zabbix ,Grafana into ServiceNow .

Required Skills:-
Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other teams
Good analytical and troubleshooting skills
Linux/Unix fundamentals, File Systems troubleshooting, Basic understanding of the various tools / services that are available by default with the Operating system .
Good understanding of Linux Systems implies undersatnding these and more Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.

If Interested Please reply to prachi@iitjobs.com