Technical Support Specialist

Responsibilities
Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.
Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution

On-Call Support:
Participate in an on-call support rotation basis, typically for 23 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.


Skills
Must have
1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.
1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
Effective communication skills to interact with colleagues and end-users.
Efficient call handling abilities to ensure prompt and accurate issue resolution.