Technical Support Specialist

About the job
This position will provide Tier 3 support. The Technical Support Specialist will provide a full customer service experience, to include:

Assist in functional and IT analysis, design, development, integration, and implementation
Support the design and preparation of technical reports and documentation
Conduct ad-hoc trainings for end-users
Participates in all phases of IT systems development
Assist with similar IT related tasks as required.

Skills Required

Minimum four years of intensive and progressive experience in broad-based IT settings
Must hold an ITIL, version 3, Intermediate- level certification
Hands on knowledge of Node.js, Angular, application security framework, Ionic, JavaScript Object Notation [JSON], real- time databases, Hyper Text Markup Language [HTML5], CSS3, GIT, Web Application Program Interfacing [API], Chrome OS, Drupal, Workday, Salesforce, LocusLabs, AWS, Swift, Azure, Google Cloud, SharePoint, O365, GIS, EAM/CMMS, CLMS, PLC and BAS, MUFIDS, CUPPS, IoT, airports systems, SAML2.0, OAuth 2.0, and other Web Authentication and Authorization techniques
Qualifications