Technical Writer

We are looking for a self-motivated professional with exceptional written and communication skills to join the organization as a Technical Writer. The Technical Writer should possess the skills necessary to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments. Under general supervision of the IT Manager of the Application Development and Business Intelligence Team, a successful candidate will be able to work with staff to produce user guides, manuals, technical specifications, training material, user policies, and proposals, etc.

Responsibilities:

• Liaise with department heads and end users to define and identify business procedures.
• Establish documentation needs for hardware and software.
• Analyse IT project requirements to determine types of documents needed.
• Collaborate with systems and development staff to collect and interpret technical information.
• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals.
• Edit written documentation of development and other IT staff to create unified and consistent support documents.
• Establish, communicate, and maintain documentation standards, and provide training where required.
• Maintain currency and accuracy of all documentation.

Personal Attributes:

• Exceptional written and oral communication skills.

• Superior attention to detail.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.

• Ability to conduct research into a wide range of computing issues as required.

• Ability to absorb and retain information quickly, specifically complex technical information.

• Ability to analyse target audience and to present ideas in user-friendly language.

• Good understanding of the organization’s goals and objectives.

• Highly self-motivated and directed.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Exceptional customer service orientation.

• Experience working in a team-oriented, collaborative environment.

Education / Experience:

• Bachelor’s degree or equivalent experience.
• Knowledge of information gathering, planning, and organizing as well as a strong understanding of document formatting and presentation techniques.
• Experience working with Microsoft Windows and Microsoft Office.
• Experience with court operations and business processes preferred.

The hourly range for roles of this nature are $30 to $40/hr. Rates are heavily dependent on skills, experience, location and industry.