Technology Analyst

Job Description

The Digital Solutions Operation's Centre is seeking an experienced Technology Analyst, bringing experience with a wide array of IT technologies. We're seeking an energetic individual who enjoys working within a large team and has excellent communication, collaboration and problem solving skills.

Here's How

Using Service Now ticketing system dashboards and Logic Monitor platform to monitor software and hardware events occurring on servers, network devices and cloud infrastructure

Ensuring all incidents are properly managed by either direct-resolution or proper escalation to the next level of support

Handling customer-driven Domain Name System (DNS) change requests according to our change management practices

Ensure that all customer-impacting events are managed according to our Service Level Agreements

Identifying and escalating when support processes are in need of updating

Taking your turn at coordinating team activities as a Shift Prime during scheduled shifts

You're the missing piece of the puzzle

With a minimum of 2 years of IT Support in a Tier 1 or Tier 2 help desk team, supporting complex technical environments (100+ devices)

Network service experience with DNS Management, Network Switching & Routing, and Virtual networking technologies (VMWare, ESX, NSX, NSX-T)

 

• Experience in various flavors of Unix, Linux, and Windows Operating Systems
• Experience in virtual and distributed storage solutions
• Flexibility to work scheduled shifts in a rotation with other team members, supporting 24x7x365 support availability (shifts covering days, nights, and weekends)
• Keen desire to measure and improve processes and systems
• Strong analytical, problem solving and troubleshooting skills
• Ability to obtain Government of Canada - Level 2 (Top Secret) clearance
• The flexibility to change as the business needs evolve
  
   

Great-to-haves

 

• A degree or certificate in Computer Science or Engineering
• 1 or more of the following: Cisco Network Certification(s), Certificate in Microsoft solutions, Linux Certification(s), UNIX Certification(s), GCP/AWS/Azure certifications, VMWare ESX, NSX certifications
• Security clearance
  
   

The following requirements are mandatory, to be considered for this role:

 

• Ability to obtain Government of Canada - Level 2 (Top Secret)
• Flexibility to work shifts on a rotational basis, supporting 24x7x365 support availability.